Read the brief
Find the approved facts, the objective, and the stop signs. Mark what you can say, what you must ask, and what you must not assume.
Foundation unit
Safe practice
Use a simulated buyer, private coaching, and a clean retry. No real customer is contacted.
Lessons
Choose the coaching level
Use guided mode to learn the sequence. Use whisper mode for short prompts. Use solo mode to test what holds without help. Adam and Eve coach; they do not take the conversation away from you.
Review the moment
Find the exact sentence where trust grew or fell. Compare the words with the six-step method. Review evidence from the call, not a general feeling about the call.
Retry one skill
Repeat the weak moment before you repeat the full call. Change one behaviour at a time. Keep the new response only when it remains accurate and respectful under pressure.
Buyer drill
Practise with Adam and Eve
Eve plays a buyer who interrupts, goes quiet, and then asks for a claim that is not in the brief. Hold the boundary and keep the conversation useful.
No real customer is ever contacted during practice.
Reflection
Use evidence from the drill
What did the buyer do that changed your pace? What will you keep the same on the retry?
The learning circle